FAQ

MOST FREQUENTLY ASKED QUESTIONS:

 

What are our payment methods?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of Cash on Delivery for our customers.

Can I Cancel or Return my order?

Please Click here

How do I order the correct size?

All brands have different sizing. We have provided size chart in the description of each product. The size chart in most cases also contain comparison with US, UK and European sizes with conversions for easy references.

What is the best way to contact customer service?

Click here to Contact Us

How long is delivery?

Depending upon your location regular deliveries may take 3 to 5 working days and Immediate deliveries may take 1-2 days after the order is dispatched from our warehouse. Special offers of same day deliveries might be available depending upon your location.

 

OTHER FREQUENTLY ASKED QUESTIONS

 

To shop at DEFCLO do I have to register? If yes, why?

You need to register at DEFCLO so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

Do I need to give my email ID and mobile number for registration?

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Is my personal information secure at DEFCLO?

Please be rest assured that your information is secured with us.

How do I know my size?

We have provided size chart in the description of each product. The size chart in most cases also contain comparison with US, UK and European sizes with conversions for easy references.

My order is placed. What happens next?

You will receive a CONFIRMATION email and SMS. We will dispatch your order within 24 hours from our warehouse.

What payment methods are accepted at DEFCLO?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of Cash on Delivery for our customers.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and other Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.

What happens to my money deducted from my Card for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.

What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s

What happens if I am not available when you deliver the merchandise?

For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

What is the stipulated delivery time for an order?

Depending upon your location regular deliveries may take 3 to 5 working days and Immediate deliveries may take 1-2 days after the order is dispatched from our warehouse. Special offers of same day deliveries might be available depending upon your location.

What are the terms and condition of discount vouchers?

The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.

Where do I apply the promotional voucher?

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

How do I return the product/s?

  • Simply contact DEFCLO and we will sort it out for you.

What should I do if my order is received in a damaged condition?

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at info@defclo.com.

What should I do if I receive a different item from the one that I have ordered?

We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at info@defclo.com.

Why do I need to self-ship?

In some cases when we are unable to collect from you, you will have to self-ship the product(s) back to us, to reach our Returns Department.

Will I receive a voucher/s in case of self-shipped product/s?

For all self-shipped returns, you will be reimbursed TK.100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse. If you have any issues just contact us.

What are the refund options available to me?

You can choose to get your refund in the following ways:

  • Cash refund via bank transfer or BKash into your account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your DEFCLO account, which can be redeemed against any purchase.

Will I get refund of my Shipping Charges in case of return?

No. Shipping charges are non-refundable.

How do I get in touch with DEFCLO?

Please contact us at +8801713854867 12pm am to 5 pm (Everyday) or email us at info@defclo.com
Or message us on:

  • Facebook
  • Instagram
  • Whatsapp (+8801713854867)

I want to sell my products on DEFCLO. Whom do I get in touch with?

Write to us on info@defclo.com