Delivery & Returns

CANCELLATION

If you regret your purchase before the goods are shipped from our warehouse, it's best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order! In many cases when payment is made using Credit or Debit card, if you aren't fast enough to cancel, then refund will be made with the interest rate deducted.

Our delivery person will make 3 attempts to deliver your order. After 3 attempts, if you are unable to receive your order, order will be cancelled.

RETURNS & REFUNDS

When you shop with us, you will always have 48 hours to return goods. If we receive a return request after the 48 hours have expired, then we retain the right to refuse acceptance of returns. If you would like to return a product within the 48 hours, simply email info@defclo.com, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.

 

PLEASE NOTE: 

  • We are currently only processing returns inside Bangladesh.
  • Clearance items cannot be returned or exchanged  
  • The product needs to be in its original state and all original tags must be attached to return or exchange the product. Otherwise, product will be sent back to the customer and refund will not be processed.

DELIVERY 

All deliveries in Bangladesh are handled by the best fulfilment services Bangladesh has to offer. We have partnered with the best to make sure you get your goods fast and stress free. Delivery details below:

Inside Dhaka:
Standard Delivery 1-3 Working days FREE
Next Day Delivery

24 hours (inside Dhaka only, Next Working day, if ordered before 3:00pm)

Please Note: we are closed on Fridays so If ordered on a Friday, order will be process on Saturday and delivered Sunday.

100 Taka
Outside Dhaka:
Standard Delivery 3-4 Working days FREE

(Prices may differ during promotions)