Delivery & Returns

For DEFCLO Partners Delivery & Return Policy:

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SHAPE - Delivery & Return Policy (CLICK HERE)

INTERNATIONAL DELIVERY 

For international delivery information CLICK HERE

DEFCLO PRODUCTS - All information below applies to customers and orders in Bangladesh

DELIVERY 

All deliveries in Bangladesh are handled by the best fulfilment services Bangladesh has to offer. We have partnered with the best to make sure you get your goods fast and stress free. Delivery details below:

(Prices may differ during promotions)

 INSTANT DELIVERY (UBER)

• Order needs to be inside Dhaka
• Only applicable between 10am to 5pm
• Service may not be possible during certain times
• Has to be paid in advance using Bkash or credit card online
• Delivery fee: 200 taka needs to be paid in advance.
• No returns allowed during delivery. Delivery has to be kept by customer, refunds or exchange will be processed separately.

CANCELLATION

If you regret your purchase before the goods are shipped from our warehouse, it's best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order! In many cases when payment is made using Credit or Debit card, if you aren't fast enough to cancel, then refund will be made with the interest rate deducted.

Our delivery person will make 3 attempts to deliver your order. After 3 attempts, if you are unable to receive your order, order will be cancelled.

Customers will have to pay Delivery Charge/Cancellation fee inside Dhaka and outside Dhaka to delivery person if they do not want to receive the product, they have ordered from the delivery person

RETURNS & REFUNDS

When you shop with us, you will always have 48 hours to return goods. If we receive a return request after the 48 hours have expired, then we retain the right to refuse acceptance of returns. If you would like to return a product within the 48 hours, simply message us on our social media platforms (@defclo.official) or email info@defclo.com, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.

PLEASE NOTE: 

• We are currently only processing returns inside Bangladesh.
• Clearance items cannot be returned but can be exchanged  
• The product needs to be in its original state and all original tags must be attached to return or exchange the product. Otherwise, product will be sent back to the customer and refund will not be processed.
• Customers are only allowed 1 Free of Cost Exchange. Delivery charges (fixed rate 100 Taka) will be applied for further exchanges but we will not allow more than 2-3.
• Customers are not able to Return/Refund products once exchange for the product has been processed and accepted.
• We only provide refunds for the product, we do not refund delivery charge.
• Refund time cannot be guaranteed but should be done within 7-10 days. Refunds are only processed once we receive the product back from the customer and we are able to do quality check.
• Refunds can take longer than mentioned as some products may take longer than usual time due to unforeseen complications and circumstances from our delivery partners.
• Refunds are only process on Bkash in Bangladesh. We do not process any refunds on Banks, Nagads or by any other method.
• Customers will have to pay Delivery Charge/Cancellation fee 70 Taka if they do not want to receive the product.
• If a customer decides against taking any product, they will have to pay cancellation fee.
• Gift packaging is Non Refundable.