Delivery & Returns

INTERNATIONAL DELIVERY 

For international delivery information CLICK HERE

 

All information below applies to customers and orders in Bangladesh

CANCELLATION

If you regret your purchase before the goods are shipped from our warehouse, it's best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order! In many cases when payment is made using Credit or Debit card, if you aren't fast enough to cancel, then refund will be made with the interest rate deducted.

Our delivery person will make 3 attempts to deliver your order. After 3 attempts, if you are unable to receive your order, order will be cancelled.

RETURNS & REFUNDS

When you shop with us, you will always have 48 hours to return goods. If we receive a return request after the 48 hours have expired, then we retain the right to refuse acceptance of returns. If you would like to return a product within the 48 hours, simply message us on our social media platforms (@defclo.official) or email info@defclo.com, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.

 

PLEASE NOTE: 

  • We are currently only processing returns inside Bangladesh.
  • Clearance items cannot be returned or exchanged  
  • The product needs to be in its original state and all original tags must be attached to return or exchange the product. Otherwise, product will be sent back to the customer and refund will not be processed.
  • We only provide refunds for the product, we do not refund delivery charge.
  • We deduct TK.100 from refunds for returns of every free standard delivery.
  • Refunds are only process on Bkash in Bangladesh. We do not process any refunds on Banks, Nagads or by any other method.

 

DELIVERY 

All deliveries in Bangladesh are handled by the best fulfilment services Bangladesh has to offer. We have partnered with the best to make sure you get your goods fast and stress free. Delivery details below:

Inside Dhaka:
Standard Delivery 1-3 Working days FREE
Next Day Delivery

24 hours (inside Dhaka only, Next Working day, if ordered before 3:00pm)

Please Note: we are closed on Fridays so If ordered on a Friday, order will be process on Saturday and delivered Sunday.

 100 Taka
Immediate Delivery

All immediate deliveries must be ordered before 6pm and must be paid in advance via Bkash or Cards.

Please Note: No immediate deliveries on Fridays after 3pm and on Saturdays. If immediate delivery is paid in advance for Friday or Saturday. Order will be delivered on next working day but if customer wishes to not receive the product anymore, they can request a refund.

 150 Taka
Outside Dhaka:
Standard Delivery 3-4 Working days FREE

(Prices may differ during promotions)

 

 INSTANT DELIVERY (UBER)

  • Order needs to be inside Dhaka
  • Only applicable between 10am to 7pm
  • Service may not be possible during certain times
  • Has to be paid in advance using Bkash or credit card online
  • Delivery fee: 100 taka needs to be paid in advance.
  • No returns allowed during delivery. Delivery has to be kept by customer, refunds or exchange will be processed separately.