Inside Dhaka:
Delivery charge: BDT 90
Estimated delivery time: 1-3 business days
Outside Dhaka:
Delivery charge: BDT 150
Estimated delivery time: 3-5 business days
Shipping Policy
1. Delivery
· For deliveries within Dhaka: Please allow 1-3 working days for your order to arrive.
· For deliveries outside Dhaka: Your order will typically be delivered within 5-7 working days.
2. Third-Party Logistics
We partner with trusted third-party logistics companies to ensure the safe and timely delivery of your orders. These logistics experts are committed to delivering your SHAPE products to your doorstep efficiently.
3. Shipping Fees
Shipping fees, as applicable, will be displayed during the checkout process. We aim to keep our shipping costs reasonable while ensuring reliable delivery services.
4. Shipping Locations
We offer shipping both within Dhaka and to locations outside Dhaka, across all of Bangladesh. Please provide accurate delivery information to help us ensure your order reaches you promptly.
5. Contact Us
If you have any questions or require assistance with your order's delivery, please don't hesitate to contact our customer support team. We're here to help and ensure your satisfaction.
Thank you for shopping with us!
RETURN, EXCHANGE POLICY
- If not interested, preferably return product with the delivery man after delivery charge is paid.
- There is a Return and Exchange option for bras and shapewear only.
- For exchange, contact us within 7 days; applicable for both inside and outside Dhaka.
- For refund or return request, the product(s) has to be undamaged and in good condition.
- Additional Delivery charge will be applied for exchange/return deliveries as per inside or outside Dhaka standard delivery charges respectively
- For Purchases made online, Exchange will ONLY be given online, NOT FROM THE STORE.
- The refund amount will be processed within 3-5 working days after the SHAPE team receives the products at hand in an undamaged condition.
- Delivery charges as applicable, will be deducted from the refund amount & the remaining amount will be processed digitally via Bkash.