Terms & Conditions

 

PLACING ORDER

When you have selected the items you wish to purchase, simply place them into your shopping cart and proceed to the checkout. There you will be asked to enter your details and where you would like your goods delivered to. Then you will be taken to our secure payment provider. We partner with SSL COMMERZ the largest payment service providers to ensure peace of mind and a secure payment process.

Once you have paid, then you will receive an email confirmation detailing your purchase. Only once your goods have been shipped from our warehouse will we draw the amount you have paid.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please contact us and we will straighten it all out immediately.

 

PRICE & PRODUCT DETAILS

There’s a lot going on our side and from time to time we may price up or describe a product or promo wrongly. We are humans after all and we can make mistakes. If we discover an error for any goods you’ve ordered, we will bring it to your attention immediately and give you the option of reconfirming your order or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full within 1-5 business days.

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

 

CANCELLATION

If you regret your purchase before the goods are shipped from our warehouse, its best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order!

 

RETURNS & REFUNDS

When you shop with us, you will always have 2 days to return goods. If we receive a parcel after the 2 days have expired, then we retain the right to refuse acceptance of returns. If you regret your purchase within the 2 days, simply email info@defclo.com, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.

You can also return the products during delivery. You can ask the delivery person to wait and trial the clothes and if it is not to your liking, you may return them but please be aware that the delivery person are very busy with many more deliveries to make so please be fast when making the decision.

PLEASE NOTE: We are currently only processing returns inside Bangladesh.